Welcome to Our Website! Thank you for placing your trust in us during your purchase!

If you have any questions regarding these General Terms and Conditions, the use of the website, specific products, or the purchasing process, or if you would like to discuss a unique request with us, please contact our staff using the provided contact details!

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Imprint: Service Provider (Seller, Business) Details

Name: Aura Perfume Korlátolt Felelősségű Társaság
Registered Office: 1073 Budapest, Barcsay Street 14, 1st floor, door 4
Mailing Address: 1073 Budapest, Barcsay Street 14, 1st floor, door 4
Store / Pickup Location: 1011 Budapest, Fő Street 28, ground floor, door 4
Company Registration Authority: Metropolitan Court of Registration
Company Registration Number: 01-09-433578
Tax Number: 32615184-2-42
Phone Number: +36 20 960 9240
Email: info@aurabudapest.com
Website: https://www.aurabudapest.com/
Bank Account Number: 11713012-21478341

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Web Hosting Provider Information

Name: Wix.com Ltd.
Registered Office: 40 Namal Tel Aviv St., Tel Aviv 6350671, Israel
Contact: support@wix.com
Website: wix.com

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Definitions

• Goods: Products offered on the website for sale, including:

  • Movable property, including water, gas, and electricity packaged in limited quantities or with a specific volume, as well as

  • Movable property that includes or is connected to digital content or a digital service in such a way that the absence of the digital content or service would prevent the goods from functioning (hereinafter: goods containing digital elements).

• Goods Containing Digital Elements: Movable property that includes or is linked to digital content or a digital service in a way that, without the relevant digital content or service, the goods cannot fulfill their intended function.

• Digital Content: Data produced or supplied in digital form.

• Parties: The Seller and the Buyer collectively.

• Consumer: A natural person acting for purposes outside their trade, business, or profession, who purchases, orders, receives, uses, or benefits from goods or is the target of commercial communication or offers related to goods. Under consumer protection regulations, civil organizations, religious legal entities, condominiums, and housing cooperatives that act outside their trade or business and engage in purchasing, ordering, receiving, using goods, or responding to commercial communication or offers related to goods may also qualify as consumers. Additionally, within the EU internal market, a business qualifying as a buyer under EU Regulation 2018/302 may also be considered a consumer.

• Consumer Contract: A contract where one party is considered a consumer.

• Functionality: The capability of goods containing digital elements, digital content, or a digital service to perform their intended functions.

• Manufacturer: The producer of the goods; for imported goods, the importer bringing the goods into the European Union, as well as any entity that presents itself as the manufacturer by displaying its name, trademark, or other distinctive signs on the goods.

• Interoperability: The ability of goods containing digital elements, digital content, or a digital service to operate with hardware and software different from the type typically used for such goods, content, or services.

• Compatibility: The ability of goods containing digital elements, digital content, or a digital service to operate with specific hardware or software without requiring modification.

• Website: This website, which facilitates the conclusion of contracts.

• Contract: A sales contract concluded between the Seller and the Buyer using the website and electronic correspondence.

• Durable Medium: Any device that allows the consumer or business to store personally addressed data in a way that remains accessible in the future for an appropriate period and enables the unchanged reproduction of the stored data.

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Means of Communication Enabling Remote Contracting

A device that allows parties to make contractual declarations for the purpose of concluding a contract without being physically present. Such devices include addressed or unaddressed printed materials, standardized letters, advertisements in print media with an order form, catalogs, telephones, telefax, and internet-accessible devices.

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Contract Concluded Remotely

A consumer contract concluded within an organized distance-selling system for the supply of goods or services, where the parties enter into the contract without being physically present at the same time, exclusively using remote communication tools.

Business Entity

A person acting within their profession, self-employment, or business activity.

Buyer/You

The individual submitting a purchase offer and entering into a contract via the Website.

Warranty

In consumer contracts between a business and a consumer (hereinafter: consumer contract), warranty includes:

• The contractual warranty undertaken by the business for the proper fulfillment of the contract, beyond or in the absence of a statutory obligation.

• The mandatory warranty based on legal requirements.

Purchase Price

The consideration payable for the goods, as well as for digital content services.

Applicable Laws

The contract is governed by Hungarian law, particularly the following legal provisions:

• Act CLV of 1997 on Consumer Protection

• Act CVIII of 2001 on Electronic Commerce and Information Society Services

• Act V of 2013 on the Civil Code

• Government Decree 151/2003 (IX.22.) on the Mandatory Warranty for Durable Consumer Goods

• IM Decree 10/2024 (VI.28.) defining the range of durable consumer goods subject to mandatory warranty

• Government Decree 45/2014 (II.26.) on Detailed Rules of Contracts Between Consumers and Businesses

• NGM Decree 19/2014 (IV.29.) on Procedural Rules for Handling Warranty and Guarantee Claims in Contracts Between Consumers and Businesses

• Act LXXVI of 1999 on Copyright

• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information

• EU Regulations:

  • (EU) 2018/302: Prohibiting unjustified territorial restrictions and discrimination within the internal market based on a buyer’s nationality, residence, or establishment.

  • (EU) 2016/679 (GDPR): Regulation on the protection of natural persons regarding the processing of personal data and the free movement of such data, replacing Directive 95/46/EC.

  • Government Decree 373/2021 (VI.30.): Detailed rules on contracts between consumers and businesses regarding the sale of goods, provision of digital content, and digital services.

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Scope and Acceptance of the Terms and Conditions (T&C)

The content of the contract concluded between us is determined by these General Terms and Conditions (hereinafter: T&C), in addition to the applicable mandatory legal provisions. The T&C defines the rights and obligations of both parties, the conditions for contract formation, fulfillment deadlines, delivery and payment terms, liability regulations, and the conditions for exercising the right of withdrawal.

Technical information necessary for using the Website, not included in this T&C, is available in other notices on the Website.

Before finalizing your order, you must familiarize yourself with the provisions of this T&C.

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Language and Format of the Contract

Contracts falling under the scope of this T&C are concluded in Hungarian.

These contracts do not qualify as written agreements and are not archived by the Seller.

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Electronic Invoice

Our company issues electronic invoices in accordance with Section 175 of Act CXXVII of 2007. By accepting this T&C, you consent to the use of electronic invoices.

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Pricing

All prices are in Hungarian forints (HUF) and include 27% VAT. The Seller reserves the right to modify prices for business reasons. However, price modifications do not affect already concluded contracts.

If an incorrect price is displayed for a product and an order is placed, but no contract has yet been concluded, the Seller will follow the procedure outlined in the “Procedure for Incorrect Pricing” section of the T&C.

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Procedure for Incorrect Pricing

An incorrectly displayed price is considered evident in the following cases:

• Price of 0 HUF

• A discount price that does not correspond to the stated discount percentage
  (e.g., a product originally priced at 1000 HUF with a stated 20% discount should be 800 HUF, but due to an incorrect calculation, it is displayed as 500 HUF).

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If an incorrect price is displayed, the Seller will offer the opportunity to purchase the product at the correct price. The Buyer may then decide whether to proceed with the purchase at the correct price or cancel the order without any negative consequences.

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Complaint Handling and Legal Remedies

The consumer may submit a claim regarding warranty, product liability, or guarantee, or lodge a complaint against the Seller or a person acting on behalf of or for the benefit of the Seller concerning the distribution, sale, conduct, activities, or omissions directly related to the sale of goods to consumers (consumer complaint under the Consumer Protection Act) via the following contact details and methods:

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Complaint Submission Options

• In person (verbally) at the following address:

  • 1011 Budapest, Fő utca 28, ground floor, door 4

• Customer Service Opening Hours:

  • Monday: Closed

  • Tuesday: 10:00 AM – 6:00 PM

  • Wednesday: 10:00 AM – 6:00 PM

  • Thursday: 10:00 AM – 6:00 PM

  • Friday: 10:00 AM – 6:00 PM

  • Saturday: 10:00 AM – 6:00 PM

  • Sunday: 10:00 AM – 6:00 PM

• In writing via the website: https://www.aurabudapest.com/

• By email: info@aurabudapest.com

• By postal mail:

  • 1073 Budapest, Barcsay utca 14, 1st floor, door 4

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Handling of Consumer Warranty and Guarantee Claims

The Seller is obligated to handle warranty, product liability, and guarantee claims according to separate legal regulations, not under the Consumer Protection Act's complaint handling rules.

The consumer may submit a complaint under the Consumer Protection Act (excluding warranty, product liability, or guarantee claims) verbally or in writing concerning the business's conduct, activity, or omission directly related to selling goods to consumers.

• For verbal complaints:

  • The business must immediately investigate and, if necessary, resolve them.

  • If the consumer disagrees with the resolution or the immediate investigation is not possible, the business must record a report and provide a copy to the consumer in person or send it electronically within 30 days.

• For written complaints:

  • The business must respond in writing within 30 days (unless an EU regulation states otherwise).

  • If the complaint is rejected, the consumer must be informed of the relevant authorities or mediation bodies (conciliation boards) that can be approached.

  • The response must include the authority’s contact details and whether the business has accepted the conciliation board’s decision-making authority.

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Legal Remedies for Unresolved Consumer Disputes

1. Consumer Protection Procedure

If a consumer identifies a violation of their consumer rights, they may file a complaint with the relevant consumer protection authority based on their place of residence.

• The regional consumer protection authorities are the metropolitan and county government offices.

• A full list of these offices can be found here: http://www.kormanyhivatalok.hu/

2. Court Proceedings

The consumer has the right to enforce their claims through civil litigation under:

• Act V of 2013 (Civil Code)

• Act CXXX of 2016 (Code of Civil Procedure)

3. Conciliation Board Procedure

If a consumer complaint is rejected, the consumer may turn to the Conciliation Board based on their place of residence or a board of their choosing.

• Conditions for starting a conciliation procedure:

  • The consumer must first attempt to resolve the dispute directly with the business.

  • If unsuccessful, the consumer may submit a request to the Conciliation Board.

• Online Conciliation Hearings:

  • The hearing will be conducted online via an electronic platform providing simultaneous audio and video transmission (unless the consumer specifically requests a personal hearing).

  • The business must cooperate in the procedure and submit a written response within the deadline.

• The business must ensure that a representative authorized to reach a settlement attends the hearing.
   

For more details, visit the Conciliation Board’s official website:
https://www.bekeltetes.hu

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Conciliation Board Contact for Budapest

• Budapest Conciliation Board

• Jurisdiction: Budapest

• Location: Budapest

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Contact Information for Regional Conciliation Boards in Hungary​

Budapest Conciliation Board

• Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.

• Mailing Address: 1253 Budapest, Pf.:10.

• Phone: +36 1 488 2131

• Email: bekelteto.testulet@bkik.hu

• Website: bekeltet.bkik.hu

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Baranya County Conciliation Board

• Jurisdiction: Baranya, Somogy, Tolna counties

• Address: 7625 Pécs, Majorossy I. u. 36.

• Phone: +36 72 507 154

• Email: info@baranyabekeltetes.hu

• Website: baranyabekeltetes.hu

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Borsod-Abaúj-Zemplén County Conciliation Board

• Jurisdiction: Borsod-Abaúj-Zemplén, Heves, Nógrád counties

• Address: 3525 Miskolc, Szentpáli u. 1.

• Phone: +36 46 501 091

• Email: bekeltetes@bokik.hu

• Website: bekeltetes.borsodmegye.hu

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Csongrád-Csanád County Conciliation Board

• Jurisdiction: Békés, Bács-Kiskun, Csongrád-Csanád counties

• Address: 6721 Szeged, Párizsi krt. 8-12.

• Phone: +36 62 549 392

• Email: bekelteto.testulet@cskik.hu

• Website: bekeltetes-csongrad.hu

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Fejér County Conciliation Board

• Jurisdiction: Fejér, Komárom-Esztergom, Veszprém counties

• Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

• Phone: +36 22 510 310

• Email: bekeltetes@fmkik.hu

• Website: bekeltetesfejer.hu

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Győr-Moson-Sopron County Conciliation Board

• Jurisdiction: Győr-Moson-Sopron, Vas, Zala counties

• Address: 9021 Győr, Szent István út 10/a.

• Phone: +36 96 520 217

• Email: bekelteto.testulet@gymsmkik.hu

• Website: bekeltetesgyor.hu

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Hajdú-Bihar County Conciliation Board

• Jurisdiction: Jász-Nagykun-Szolnok, Hajdú-Bihar, Szabolcs-Szatmár-Bereg counties

• Address: 4025 Debrecen, Vörösmarty u. 13-15.

• Phone: +36 52 500 710

• Email: bekelteto@hbkik.hu

• Website: hbmbekeltetes.hu

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Pest County Conciliation Board

• Jurisdiction: Pest County

• Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.

• Phone: +36 1 792 7881

• Email: pmbekelteto@pmkik.hu

• Website: panaszrendezes.hu

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Conciliation Board Procedures for Non-Consumers

Under consumer protection law, the following entities are considered consumers for conciliation board procedures:

• Civil organizations,

• Religious legal entities,

• Condominiums,

• Housing cooperatives,
  if they purchase, order, receive, use goods, or are the recipients of commercial communication or offers related to goods.

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The Conciliation Board is authorized to verify consumer status. The procedural rules outlined in the section on Conciliation Boards apply to these cases.

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Online Dispute Resolution Platform

The European Commission has established a website where consumers can register complaints related to online purchases and settle disputes by submitting a request without the need for court proceedings. This platform allows consumers to assert their rights regardless of geographical distance.

If you wish to submit a complaint about an online purchase but do not want to initiate a court process, you can use the online dispute resolution tool.

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On this platform, both you and the trader can mutually select a dispute resolution body to handle the complaint.

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Access the Online Dispute Resolution Platform here:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

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Copyright Information

According to Section 1(1) of Act LXXVI of 1999 on Copyright (Szjt.), this website qualifies as a copyrighted work, meaning all of its content is protected by copyright law.

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Under Section 16(1) of the same Act, the following are prohibited without permission:

• Unauthorized use of graphic and software solutions,

• Unauthorized use of computer programs,

• The use of any application that can modify the website or any part of it.

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Even with the written consent of the rights holder, any material from the website or its database can only be reused with proper attribution and a reference to the original source.

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Copyright Holder: Aura Perfume Korlátolt Felelősségű Társaság

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Consumer-Friendly Reviews

Buyers are informed that the Seller utilizes the Consumer-Friendly review system (Fogyasztó Barát) on its website.

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This system allows customers to review the Seller (the webshop) itself, not individual products. The following technical measures ensure that only actual buyers can submit reviews:

• The review widget only appears after a completed purchase.

• Submitted reviews are stored by Fogyasztó Barát (JUTASA Kft.) in its independent system.

• Customers can only submit a review via an email sent to the email address provided to Fogyasztó Barát after purchase.

• The webshop does not have the technical ability to delete or modify reviews.

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This system ensures that all reviews, both positive and negative, are displayed without discrimination.

Other Review Systems

No additional review mechanisms are implemented beyond the Consumer-Friendly system.

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Partial Invalidity and Code of Conduct

• If any provision of the Terms and Conditions (T&C) is found legally invalid or incomplete, the remaining provisions will still be legally binding, and the invalid or incomplete part will be replaced by the relevant legal provisions.

• The Seller does not have a code of conduct under the law prohibiting unfair commercial practices against consumers.

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Technical Information on Digital Goods

• The server availability for hosting the website exceeds 99.9% annually.

• Regular backups are performed to ensure data recovery in case of issues.

• Website data is stored in MSSQL and MySQL databases.

• Sensitive data is securely encrypted, using processor-embedded hardware encryption for additional security.

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Product Information

• Essential product details are provided in the descriptions of individual items available on the website.

Correction of Data Entry Errors – Responsibility for the Accuracy of Provided Data

Before finalizing an order, you have continuous opportunities to modify the data you enter (by clicking the "back" button in your browser, which allows you to return to the previous page and correct errors even after moving forward).

• It is your responsibility to ensure that all entered information is accurate, as your order will be invoiced and delivered based on the provided data.

• A mistyped email address or a full email inbox may result in the failure to receive confirmation and prevent the formation of a contract.

• If you detect an error after finalizing your order, you must initiate a correction as soon as possible.

• You can request order modifications by sending an email from the registered email address or by calling the Seller.

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Using the Website

Purchasing does not require registration

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Selecting a Product

• Click on the product categories listed on the website to choose a product family and then a specific item.

• On the product page, you will find:

  • A photo of the item

  • The product code

  • A description

  • The price, which is the final price to be paid

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Adding Items to the Cart

• After selecting a product, click "Add to Cart" to place an item in your cart.

• There is no obligation to purchase by adding items to the cart—this action is not considered a purchase offer.

• We recommend adding products to your cart even if you are unsure about purchasing them, as it allows you to compare selected items conveniently.

• You can modify your cart freely until finalizing your order by clicking "Place Order".

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When adding a product to the cart:

• A pop-up window confirms: "The product has been added to your cart."

• Click "Proceed to Cart" if you do not wish to add more items.

• Click "Back to Product" to continue browsing.

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Viewing Your Cart

• Click on "View Cart" at the top of the website to check your selected items at any time.

• You can:

  • Remove items from the cart

  • Change the quantity of selected products

• Click "Update Cart" to refresh the displayed information, including total prices.

If you are ready to proceed, click "Place Order."

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Entering Buyer Information

After clicking "Place Order", you will see:

• The cart contents

• The total amount payable for your selected items

Shipping options:

• Select a delivery method in the "Shipping Service" section:

  • Personal Pickup

  • Home Delivery (delivery cost is displayed)

Buyer details:

• Enter your email address under "User Information."

• Enter your full name, address, and phone number under "Billing Information."

• The system automatically fills in the "Shipping Information" with your billing details, but you can change this if needed.

• "Comments" section: Enter any additional notes or instructions.

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Reviewing Your Order

After filling in your details, click "Proceed to the Next Step" to continue, or click "Cancel" to return to the cart and modify data.

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On the "Review Order" page, you will see:

• Your cart contents

• Your personal details, billing information, and shipping information

• The final amount payable

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At this stage, you cannot modify your details—click "Back" if you need to make changes.

Finalizing Your Order (Submitting an Offer)

• If everything is correct, click "Submit Order and Pay" to finalize your purchase.

• Important:

  • The information provided on the website does not constitute a contractual offer from the Seller.

  • By submitting your order, you are making a purchase offer.

  • Clicking "Submit Order and Pay" means you acknowledge your purchase offer, and upon the Seller’s confirmation, it creates a payment obligation.

  • The Seller will confirm the receipt of your order via email without delay.

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Order Confirmation:

• If you do not receive an order confirmation within 48 hours, your offer is no longer binding, and you are released from any contractual obligations.

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Order Processing and Contract Formation

Order processing occurs in two steps:

1. Automatic Confirmation Email:

   • After placing an order, you will receive an automatic confirmation email acknowledging receipt of your order on the website.

   • This confirmation does not constitute acceptance of your offer.

   • If the confirmation email contains incorrect details (e.g., name, shipping address, phone number), you must notify us immediately via email with the correct information.

   • If you do not receive the automatic confirmation email within 24 hours, please contact us, as your order may not have been received due to technical issues.

2. Order Acceptance and Contract Formation:

   • The second email from the Seller confirms acceptance of your order.

   • The contract is formed when you receive this second confirmation email in your inbox.

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Procedure for Unclaimed Orders

If the Buyer fails to receive the ordered and dispatched item and does not exercise their right to withdraw from the purchase within 14 days, the Buyer breaches the contract.

• The Buyer is obliged to accept the product, as the Seller has fulfilled its part of the contract.

• The Seller may attempt re-delivery, but reserves the right to charge an additional shipping fee for the second attempt.

• If re-delivery is unsuccessful or the Buyer refuses to cooperate, the Seller may:

  • Terminate the contract immediately due to the breach.

  • Charge the Buyer for the failed delivery and return costs as a penalty.

  • Notify the Buyer of contract termination via email, which will be considered delivered once it becomes accessible in the Buyer's inbox.

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Payment Methods

1. Stripe

• Secure online payment method.

• More information (in English) is available here.

2. Credit Card Payment

• Fast and secure payment via bank card.

3. PayPal

• Available in over 200 countries as a simple and secure payment method.

• Advantages of PayPal:

  • Only an email and password are required—no need to enter your bank card details for every purchase.

  • No need to pre-load funds; you can link your bank card once and pay directly from it.

  • Transactions are secure and supported in 26 different currencies worldwide.

• Join PayPal for a smoother checkout experience!

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Delivery Methods and Fees

1. GLS Courier Service

• Delivery by GLS courier to your address.

• Delivery fee: 1,590 HUF (gross).

2. Packeta Pickup Points & Z-BOX Delivery

• Choose between home delivery, pickup locations, or Z-BOX lockers.

• Most packages are delivered the next day.

• Pickup is quick and convenient, taking just a few seconds.

• Delivery fee: 990 HUF (gross).

3. MPL Courier Service (Hungarian Post)

• Convenient and easy package collection.

• Payment options: Credit card or cash.

• Delivery can be requested to your home or workplace.

• Nationwide coverage.

• Two delivery attempts included in the base fee.

• Delivery fee: 3,990 HUF (gross).

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Fulfillment Deadline

• The general fulfillment deadline for an order is within 30 days from the confirmation of the order.

• If the Seller is delayed, the Buyer is entitled to set an additional deadline.

• If the Seller fails to fulfill the order within the additional deadline, the Buyer has the right to withdraw from the contract.

• Any different delivery timeframes for specific shipping methods will be explicitly indicated.

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Retention of Rights and Ownership Clause

• If the Buyer has previously placed an order but failed to accept the delivery (excluding cases where the right of withdrawal was exercised) or if the package was returned as "unclaimed", the Seller may require prepayment of the product price and shipping costs before processing any new orders.

• The Seller reserves the right to withhold the delivery of the goods until the full payment is received via electronic payment.

• If a bank transfer is made in a foreign currency, and due to exchange rate differences, banking fees, or commissions, the Seller does not receive the full payment, the Buyer may be required to cover the outstanding amount before the goods are delivered.

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International Sales

• The Seller does not discriminate between customers ordering from Hungary and those ordering from other European Union member states.

• Unless otherwise specified, the Seller provides delivery or pickup services only within Hungary.

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Conditions for International Buyers

• The terms and conditions of this agreement apply to international purchases, with the understanding that:

  • A consumer is defined as an individual who is a citizen or resident of an EU member state, or a business entity established in an EU member state that purchases goods or services for end-use only.

  • A consumer is a natural person acting outside the scope of their commercial, industrial, or professional activity.

  • The language of communication and transactions is Hungarian; the Seller is not obligated to communicate in the Buyer's local language.

  • The Seller is not required to comply with national regulations outside Hungary regarding labeling, industry-specific requirements, or any other non-contractual obligations related to the product.

  • The Seller applies Hungarian VAT rates to all products unless specified otherwise.

  • Buyers can exercise their legal rights under this agreement.

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Payments & Delivery for International Buyers

• Payments must be made in the currency specified by the Seller.

• The Seller reserves the right to withhold delivery until full payment of the product price and shipping costs has been successfully completed.

• If a bank transfer in foreign currency results in partial payment due to exchange rates, banking fees, or commissions, the Buyer must cover the outstanding amount before delivery.

• The Seller offers the same pickup options for international buyers as for Hungarian buyers.

• If the Buyer is entitled to request delivery within Hungary or another EU country, they may use any shipping method specified in the Terms and Conditions.

• International buyers may arrange their own shipping at their own expense, but only if agreed in advance with the Seller.

• Hungarian buyers do not have this right.

• The Seller will process the order only after receiving the shipping fee.

• If the Buyer fails to pay the shipping fee or does not arrange their own shipping within the agreed timeframe, the Seller may terminate the contract and refund the pre-paid product price